Consumer Notifications
As you process orders on Quivers, notifications are automatically sent to the consumer.
Order Confirmation
This notification is sent when a successful order has been placed. It is branded according to the
business information of the brand who sold the product.
Order Shipped
This notification is sent when tracking information has been entered in Quivers and a shipment
has been created. The notification will be branded according to the business information of the
brand fulfilling the order.
Order Cancellation
If an item is canceled, the consumer will receive a confirmation letting them know the item has
been canceled.
Return Requested
When a consumer requests a return from their “My Account”, this notification lets the consumer
know their return is being reviewed and they will receive an approval or rejection notice
depending on the business's decision.
Return Request Approved
When a business confirms a return is acceptable, the consumer receives instructions to send the
product back to the fulfilling business.
Return Request Rejected
When a business denies a request for return, the consumer is let known their return was not
accepted and they can contact the business for further details.
Return Approved
Once the business receives the returned product back and processes the return as “refunded” in
Quivers, this notification will let the consumer know their form of return has been processed.
Shipping & Packaging
Below are some preferred packaging methods.
● Printed labels must be used for consumers and return addresses (no handwriting).
● Include Quivers-generated packing list in or on the carton with Authorized Retailer’s
contact information. This is available in your admin panel for each order. The packing slip is
generated custom with your logo and Company Information.
● Retailers can promote its own store/website provided that no competing Brands are
featured in the marketing materials included with the shipment.
● Shipments must be trackable and have a valid tracking number.
Returns On Quivers
Returns created by consumers can be either approved or denied depending on your own business
rules. Please see below to see the steps of the return process on Quivers. A consumer can request
a return from there my account which results in an email notification letting you know a consumer
has made a request to returns. Alternatively, they may reach out to the business directly.
Quivers Settlements & Payments
Quivers utilizes a third party tool called “Paylution” as their pay portal. Paylution
(www.paylution.com) is an easy-to-use, secure, global online Pay Portal dedicated to your
organization and its associates. Paylution allows you to receive payments electronically and
transfers them quickly and efficiently into your bank account or onto a Paylution Visa Prepaid
Card (where available). Quivers will automatically create your Pay Portal account for you. Once
your Pay Portal account has been created, an activation email will be sent to your email address
from [email protected]. This email notification will contain instructions on how to
activate your account. If you do not receive the notification email or need to request a new
activation email, go to www.paylution.com, click the “Forgot Password” button, and enter your
email address. A new activation email will be sent to you.
Your payments will automatically be credited to your Pay Portal account. Once funds have been
credited to your account, you will receive an email notification from [email protected]
letting you know this has taken place.
Once you receive funds, you can easily transfer them to any financial institution in your country by
following the steps outlined in the section “Cashing Out”.
Quivers Taxes & Accounting
Taxes are based on current and local tax laws. The Quivers system is responsible for calculating
how much tax, and when tax should be applied. Quivers calculates tax based on the rules listed
below.
In origin-based states, sales tax should be collected based on where you, the seller, are located.
Let’s say, for example, you live and/or sell out of Carlisle Pennsylvania. Since Pennsylvania is an
origin-based state, you charge all customers located in PA the same sales tax rate (6 percent) no
matter where they live. If you live and/or sell out of Philadelphia, you’re required to charge that
same 6 percent PLUS a local tax of 2 percent to all of your customers in PA.
Most states follow the destination-based system. In destination-based states, the correct sales tax
rate is based on where the buyer is located (the destination of the sale). The reason this can be
more confusing than origin-based states is that states can have hundreds of tax jurisdictions,
meaning you could potentially have to charge hundreds of different tax rates.
Here’s an example. Let’s say you live and/or sell in Columbia, South Carolina. You make a sale to a
customer in Chesterfield, SC for an item that is not exempt from sales tax. According to the State
of South Carolina Department of Revenue, you are required to charge that customer 8%. That 8%
is the sum of the state rate of 6% PLUS a 2% local tax.
Quivers Reporting
The Quivers reporting dashboard includes comprehensive reports to provide insights into
day-to-day activities on Quivers. Let’s take a look at the available reports.
Orders
Total Shipped Orders Amount
Orders by Day of Week
Average Order Value
Product Options
Best Customers
Year-Over-Year Comparison
Cancelled Orders
Bestselling Products
Sales by State
Sales by Marketplace
Order Details
Order Details by Item
Order Details by Product Variant
Order Details by Order
Returns
Total Refunds Amount
Refunds Amount
Return Details
Quivers FAQ
Will I Have Enough Time To Check To See If I Have The Product In Stock Before It’s Gone?
Brand carefully sets the timers to give all retailers an equal opportunity while keeping the
consumer experience in mind. The goal is to keep the claim cycle short and have the order fulfilled
as close to the consumer as possible, maybe even making in-store-pickup an option. The retailer
just needs to have stocked the product and be ready to ship it out.
Can The Brand Drop Ship An Order That I Claim?
No. Orders may only be claimed for products that are currently in stock at the time of claiming.
What If I Want To Claim An Item But I Don’t Have It In Stock? Can I Order It From The Brand
Then Ship It Later?
No. Orders claimed must be shipped within 1 business day from the date the order is claimed.
Will There Be A Disclaimer Stating The Order May Be Filled By A Third Party?
Yes. Once the order is placed, an acknowledgment email will be sent to the customer outlining that
an authorized retailer may be fulfilling the order.
Do All Authorized Retailers See Which Retailer Fulfilled The Order?
No, although each authorized retailer will be able to see what products are being on the brand’s
online store, to inform authorized retailers of consumer purchasing trends on the brand’s online
store.
What Happens If A Retailer Does Not Claim An Order?
If an order is not claimed by a retailer after 24 hours (excluding weekends and holidays), the brand
will reserve the option to fulfill the order directly.
How Do Authorized Dealers Get Paid?
The shipment tracking number must be entered into the system for an order to go to the queue for
payment. Quivers settles with authorized retailers twice monthly.
Does A Customer Pay Shipping For Returned Items?
Yes, if the customer changes their mind. No, if an authorized retailer shipped incorrect size, color,
item, or if an item was defective.
What Are The Shipping Fees?
The brands you are partnered with define the shipping fees. You can reach out to those brands, or
you can view the shipping fees being captured from the consumer in the order breakdown.
Is There an App Available?
Yes, the quivers app is available on both ios & android platforms.
I’m ready to sign up. What do I do next? The brand will be sending the initial invitations to their
authorized retailers.